TDR (Ticket deposit receipt) is a process of claiming refund for the booked ticket from Indian Railways.
If you book a ticket and it got confirmed, but due to some reason if the Train got delayed by more than 3 hours and you wish to cancel your ticket you have to file TDR.
If you want to file a TDR you have to do it before the actual departure of the train for availing full refund and you shouldn’t travel in that train.
TDR is there for cancellations of confirmed tickets, due to other factors like train delays, but if the Train got cancelled you will get refund automatically.
TDR Full Form is ‘Ticket Deposit Receipt’ IRCTC to file TDR in IRCTC online.
TDR Rules For e-Ticket –
If the customer was not able to perform the journey due to any /or the following reason:
1. Train Canceled By Railways
2. Train running Late by More than Three hours And Passenger Not Traveled
3. Difference of Fare in case proper coach not attached
4. AC Failure
5. Traveled without proper ID proof
6. Wrongly charged by TTE
7. Party partially traveled
8. Passenger Not traveled
In anyone of above case, a passenger is allowed to take benefit of TDR filing facility and getting the decent refund amount of the ticket they booked.
TDR Rules For i-Ticket –
Customers are requested to surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt (TDR) within 30 days from the date of scheduled travel.
Send your claim for refund to the following address attaching the original copy of the TDR to
Indian Railway Catering and Tourism Corporation Ltd.
1stFloor, Internet Ticketing Centre
IRCA Building, State Entry Road
New Delhi 110055.
Note: Online refund request is not allowed for i-ticket
The TDR Refund will be processed as per Extant Railway Rules:
IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to the same account through which payment was made after receiving the same from the concerned Railways.
Ticket deposit receipt(TDR) Rules in case of E-Ticket:-
E-ticket refund request (after chart preparation) can be filed online.
The customers are requested to use the online TDR Filing & Status tracking service provided by IRCTC. Select the “File TDR” Link in the left panel under the “My Transactions” menu for filing TDR online IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to the same account through which payment was made after receiving the same from the concerned Railways. In a case of e-ticket, the refund is processed by the Refund Office of the Zonal Railways in whose jurisdiction the destination station of the train falls.
Online File TDR option is not available for Agent. If ticket booked through Agent the refund request should route through Agent only.
Whenever Agents received such a request from their customers they are required to send a mail to firstname.lastname@example.org containing Ticket Details
PNR Number , Transaction Id, Train Number , From , To, Date of Journey , Passenger Details, Sl No. Passenger Name , Age , Sex , Reason for TDR
How to File TDR for e-ticket?
For filing online TDR, select ‘File Ticket Deposit Receipt (TDR)’ from menu ‘Services’.
For the ticket booked at the old site, select ‘Old Transaction History’ from menu ‘My Transactions’ and after getting the password verified select ‘File TDR’ link in the left panel under the “My Transactions” menu. IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to the same account through which payment was made after receiving the same from the concerned Railways. For any other clarifications please mail to email@example.com
For the ticket booked at a new site, go to My Transaction->Booked Ticket history, select the ticket for which you want to file TDR and click on transaction id there you will get one button to file the TDR.
How to File TDR for Tatkal Ticket?
No refund will be granted on cancellation of confirmed Tatkal tickets. For contingent cancellation and waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules. Partial cancellation of Tatkal e-tickets is allowed but at least one passenger with ID card printed on ERS/VRM should not be canceled. On cancellation of all the passengers whose ID card details is printed on ERS/VRM, all the passengers on that e-ticket will be cancelled.
TDR Refund Rules
Ticket Booking/cancellation Hours: 00.30 HRS to 11.30 HRS
IRCTC Service Charges applicable for I-Ticket (Service charge levied is not Refundable):-
IRCTC Service Charges applicable for E-Ticket (Service charge levied is not Refundable):-
Refund Rules for Reservation Failed Transaction
If amount getting debited from the customer account and ticket not issued, IRCTC will refund the entire Fare and IRCTC service charges electronically(as the credit to the relevant credit /debit card account used for the transaction), but the bank/card transaction charges are likely to be forfeited.
IRCTC’s payment reconciliation team works on a 24 x 7 basis, IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organisations involved in the processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.
Cancellation before Chart Preparation Time:
All refund will be processed as per Extant Railway Rules for each class.
If Train running Late by More than 3 hours And Passenger Not Travelled:-
In case of train running late by more than three hours & the passenger not performing journey on this account ,full refund is permitted subject to the condition that the ticket is surrendered/TDR obtained in case of I-ticket, if is in E-ticket customer should file online/mail to IRCTC within the prescribed time limits.
1. No refund shall be granted on the confirmed ticket after four hours before the scheduled departure of the train.
2. No refund shall be granted on the RAC or Waitlisted ticket after thirty minutes before the scheduled departure of the train.
3. In case, on a party e-ticket or a family e-ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare , less clerkage, shall be admissible for confirmed passengers also subject to the condition that the ticket shall be cancelled online or online TDR shall be filed for all the passengers upto thirty minutes before the scheduled departure of the train.
4. Before Cancellation, please refer New Refund Rule 2015 w.e.f 12-Nov-2015..
- Strict legal action will be taken against the customer, who fraudulently or dishonestly makes any claim for refund, which he knows to be false and not applicable under any extant Indian Railways/IRCTC rules & provision for Refunds
- There is no modification allowed after TDR filing.
- Multiple times of TDR filing is not permitted.